Frequently Asked Questions
Everything you need to know about your Novus Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your pair sooner.
Are Novus shoes made from sustainable materials?
Yes, we are committed to ethical production. Many of our collections feature recycled outsoles and responsibly sourced leather or vegan alternatives to minimize our environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.